We currently only ship to the United States.
Order Delivery Time Frame
The delivery process is divided into two parts:
Handling time (days): 3-5 business days
Transit time (days): 7-14 business days (depending on the destination)
Standard shipping: 3-5 business days handling time+7-14 business days transit time.Total delivery time:10-19 business days. Orders 0-$59.9 Shipping cost: $6.99; Free Shipping over $59.99+
VIP Expedited Shipping: 3-5 business days handling time+5-12 business days transit time.Total delivery time:8-17 business days. Shipping cost:$14.99
Frequently Asked Questions (FAQ)
1. How long does delivery take?
- Processing Time: 3-5 business days, depending on the product availability and quality check.
- Shipping Time: 7-14 business days from the shipping date. Delivery may be affected by incorrect addresses, customs, or other unforeseen circumstances.
2. Do you ship internationally?
Yes, we ship to US
3. What if my parcel is delayed?
Delays may occur due to customs, postal issues, or holidays. Please contact us at service@romanticartlove.com if your order has not arrived within the expected timeframe, and we will assist you in tracking it.
4. Will my items arrive together?
We generally strive to ship complete orders. However, due to different warehouse locations, your order may be shipped in multiple packages. If this happens, you will receive multiple tracking numbers. Don’t worry; your items will arrive!
5. About Tax and Duties
All shipments are delivered duty unpaid (DDU). Any customs or import duties will be charged once the parcel reaches the destination country. Customers are responsible for paying these charges. If you refuse to accept a parcel due to import duties or taxes, you will be liable for the return shipping costs. Please note that we cannot declare purchased items as gifts or list a value lower than the actual product price due to customs regulations.
6. Where is my order?
- You will receive a shipping confirmation when your items are fulfilled. To track your order, provide your email and order number. You will receive a tracking number once the package is shipped.
7. Tips for Shipping:
- Provide Correct Info: Ensure your email and phone number are correct at checkout.
- Unsuccessful Delivery: If delivery fails due to an incomplete mobile number, we cannot compensate.
- No PO Boxes/BFPO: Expedited shipping doesn’t support PO Boxes or BFPO. Ensure your address is complete.
- Tracking Info: Tracking will be available once the package arrives at your country's facility. Allow 5-7 more days for delivery after arriving in your country.
CONTACT INFO
Email: service@romanticartlove.com
Phone No: +86 18063070299
Address: No. F3362, Changhe Economic City, 4th Floor, Building 3, GF Zone, Phase 3, Cross-border E-commerce Industrial Park, Huafeng Road, Shushan District, Hefei City, Anhui Province
Support: Mon-Fri 9:00am - 6:00pm ET, Sat-Sun 11:00am - 4:00pm ET